Why You Should Read This Policy
Whenever you sign up somewhere online, one question naturally comes to mind — is my data safe? At KingWin, answering that question is part of our responsibility to you. Whether it's your name, mobile number, or payment details you provide at registration, this Privacy Policy clearly explains where that information goes, who can see it, and how long it's kept.
KingWin believes your data is an asset — yours, not ours. That belief is what drives us to follow international data protection standards and to never sell your information to advertisers or any third party.
The Key Takeaway: KingWin uses your data solely to deliver its services — it is never sold to third parties or used for advertising. If you'd like to view or delete your information at any time, simply contact support.
1 What Information We Collect
Several types of information are collected when you open a KingWin account and as you continue to use the platform. These fall into two categories — what you provide directly, and what is collected automatically.
| Data Type | Example | Why It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, NID number | To complete age verification & KYC |
| Contact Information | Mobile number, email | For account notifications and customer support |
| Financial Information | BKash/Nagad number, bank account | To process deposits and withdrawals |
| Device Information | IP address, browser, OS | For security verification and fraud prevention |
| Usage Data | Login history, game history, betting records | To improve our services and resolve disputes |
Some information about how you use the site is collected automatically through cookies and tracking technologies. This is primarily to improve page load speeds and enhance the user experience. You can disable cookies from your browser settings, though doing so may cause certain features to stop working properly.
2 How Your Information Is Used
KingWin uses your data only for the purposes it's needed. It is never shared with unrelated advertisers or outside companies. Your data is used exclusively for the following purposes:
If you'd prefer not to receive marketing messages, you can turn off notifications in your account settings or let our support team know. This won't affect your account or any of our services.
3 Sharing Data with Third Parties
KingWin never sells your personal information to advertisers or data brokers. However, there are limited circumstances where data must be shared with specific third parties:
Payment Processor: Financial information required to process transactions via bKash, Nagad, Rocket, or bank transfer is shared with the respective institution solely for the purpose of completing that transaction.
Identity Verification Service: As part of the KYC process, identity information may be shared with approved verification providers. These providers use the data solely for verification purposes.
Legal Authority: Where legally required — such as by court order, regulatory directive, or criminal investigation — relevant information may be disclosed to government authorities.
Technology Partners: Certain technology providers involved in server hosting and cybersecurity may have limited access to system-level data, but not to any personal information.
KingWin does not sell or share any user data with social media companies, advertising networks, or data brokers.
4 Data Retention & Security
All data collected at KingWin is stored on encrypted servers. SSL/TLS technology is used during data transmission to ensure your information cannot be intercepted in transit. Financial data is stored with additional safeguards — full card numbers and payment credentials are never held on our servers.
Our security measures include:
Data Retention: Information linked to active accounts is kept for as long as the service is in use. Once an account is closed, financial records are retained for a maximum of 5 years as required by law, after which they are permanently deleted.
6 Your Rights
You have several important rights over your own data at KingWin. Knowing them means you can use them whenever you need to:
You can contact support to request a copy of the information we hold about you. We will respond within 30 days.
If any of your information is incorrect, you can have it updated — either through your account settings or by contacting support.
Once your account is closed, any data beyond what we're legally required to retain will be deleted within the specified timeframe.
You can opt out of promotional messages at any time. This will have no impact on your access to KingWin's services.
You can request a download of your betting history and transaction records through support.
To exercise any of these rights, email support@kingwin.fun or reach out via live chat.
7 Minor Protection
KingWin strictly prohibits use of the platform by anyone under 18. Collecting data from minors or allowing them to open accounts goes entirely against our policy. Age verification is mandatory at registration, and KYC documents may be requested at any time if there is reason for doubt.
If a minor has accidentally created an account, a parent or guardian should contact support — the account will be closed and any funds will be returned.
8 Policy Changes
KingWin may update this Privacy Policy when necessary. If any significant changes are made, you will be notified in advance via your registered mobile number or email. The "Last Updated" date at the top of the page will always reflect the most current version.
Continued use of KingWin after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request that your account be closed.
How KingWin Protects Your Data
Data Minimization – Only What's Necessary
Many online platforms collect far more data than they need. KingWin doesn't. We only ask for information that is strictly necessary to provide our services. For example, we don't collect your home address or occupation — that kind of detail simply isn't required.
Employee Access Controls
Not all KingWin staff have access to user data. Only the team that genuinely needs specific information can access it. The payments team sees only financial data; the support team sees only account information. All staff access is logged and audited regularly.
What Happens in the Event of a Data Breach
In the event of a data breach, KingWin will notify all affected users within 72 hours. You will be clearly informed about what data was affected, what steps are being taken, and what you should do. Protective measures such as changing your password will be recommended in such situations.
Your Privacy Questions Answered
Related Pages
Security Assurance
Questions About Your Data?
If you have any questions or requests regarding your data, please get in touch with us directly.
support@kingwin.fun
How Your Privacy Is Protected at KingWin
End-to-End Encryption
Your data is encrypted at every step — from the moment it is transmitted to the moment it is stored. KingWin uses bank-grade SSL technology to keep your information secure.
No Data for Sale
KingWin never sells your data to advertisers or data companies. Your information exists solely to serve you.
Restricted Staff Access
Only the teams that need specific information can access it. Every access is logged and reviewed on a regular basis.
In Your Control
Viewing your data, correcting it, or opting out of marketing — it's all in your hands. Just contact support and any request will be handled promptly.
Regular Security Audits
KingWin conducts regular external security audits. Any vulnerabilities identified are addressed promptly and users are informed.
Retained for a defined period
Data that is no longer required by law is deleted after a set period. Retaining unnecessary information goes against our policy.
This Privacy Policy applies in both Bengali and English. In the event of any interpretive discrepancy, the English version shall be considered authoritative. For any data-related complaints or requests, please contact support@kingwin.fun.